On this page:
I am having problems with installing the Cisco Anyconnect Client version. 10 I want to install the supported version of Anyconnect but this failed. Event 11714: The older version of Cisco AnyConnect Secure Mobility Client. I am trying to download and install this VPN client on my laptop to access my work computer. I have tried the automatic online download and received this error.
Overview
Cisco's AnyConnect Secure Mobility Client is a Virtual Private Network (VPN) client that works on a wide variety of operating systems and hardware configurations. For more information about VPNs, see: Virtual Private Network at MIT. The new Cisco AnyConnect Secure Mobility Client and service will work under Mac OS X, Windows, and Linux. There are also device-specific versions for many common mobile devices such as iPad, iPhone or Android phones.
Note: You must have an active connection to the Internet and an MIT Duo enabled device before proceeding.
Install the Client for Your Platform and Connect to vpn.mit.edu/duo
Please use the following documentation for Windows, Mac OS, Linux, or mobile device in order to install and run the Cisco AnyConnect VPN client:
- Mac OS X:Install and Run the Cisco AnyConnect client for VPN connectivity on Mac OS X including Duo
- Windows:Install and Run Cisco's AnyConnect client for VPN connectivity on Windows including Duo
- Linux:How can I connect to the MIT VPN via Linux with duo?
- Mobile Devices: Device specific solutions linked from [archive:Mobile Device Support]
- What should I enter for the Cisco AnyConnect Secure Mobility Client VPN prompt (including Duo)?
![Cisco Anyconnect Secure Mobility Client Install Error Cisco Anyconnect Secure Mobility Client Install Error](http://www.helpdesk.ugent.be/img/asavpn_win8_02.png)
I know I'm coming across this months later, but maybe I can shed some light for other users experiencing this same problem:
I used AppZapper to remove a copy of Cisco VPN I had installed on my system and ended up having the exact same issue as Glenn when trying to reinstall. What I did was this:
- Open Terminal and do the following:
- su (be careful when giving yourself root, of course)
- cd /opt/cisco/anyconnect/bin
- ls (to see if there's a vpn_uninstall.sh file)
- If there is, then run the following command:sh vpn_uninstall.sh
- You'll get this confirmation message in the Terminal:Successfully removed Cisco AnyConnect Secure Mobility Client from the system.
Now go back to your .dmg or vpn.pkg file (whatever your source for installing is). Now when you get to the Destination part, you should get no error and you can proceed with the installation.